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Contact our online casino support team via live chat 24/7 or send us an email through [email protected] - Our team is available 24/7 to help and assist you with any issues or questions. We're here to provide you the best online gambling experience!
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How do I claim my welcome bonus?
At PlayCroco online casino we offer 2 Welcome Bonuses:
Welcome Bonus #1: Code: PLAYCROCO
Triple your deposit - 200% up to $5000 - Min. deposit is $20
Welcome Bonus #2: Code: PLAYCOOL
$50 FREE BONUS - can only be redeemed after coupon PLAYCOOL
How do I withdraw my winnings?
You can request a withdrawal of your winnings at any point via the Cashiersection. We also offer different withdrawal methods to make things easier for you!
How do I contact your casino support team?
You can either chat to us hereor email our support team at the following address: [email protected] - You can also find out more ways to contact our 24/7 support team via our customer support page.
Do I need to verify my account?
We highly recommend all players to verify their account as soon as possible. This step will ensure that withdrawals are processed faster. This is an important step as we need to confirm your identity in order to minimise the risk of fraud or dishonest behaviour.
How do I verify my account?
Did you deposit with a credit card?
Verify your account by sending us the following documents, sent in colour and high resolution, for verification:
- Front and back copies of your Photo ID (Passport, Driver's License)
- Proof of address document, issued to you in the last 2 months (e.g. Utility bill, Bank statement)
- Front and back copies of all the cards used to fund the account (sensitive parts may be blocked out)
- The Card Authorization Form: (link to the form)
Please print the Card Authorization Form, fill it and sign it by hand. Afterwards you can either scan it or take a picture of it. Alternatively you can sign it digitally.
Email documents to: ([email protected])
Allow 3 - 5 full business days for processing.
Please write the following in the email subject: The name of the casino, your username and the words 'Account Verification'.
You did NOT deposit with a credit card
Verify your account by sending us the following documents, sent in colour and high resolution, for verification:
- Front and back copies of your Photo ID (Passport, Driver's License)
- Proof of address document, issued to you in the last 2 months (e.g. Utility bill, Bank statement)
Email documents to: ([email protected])
Allow 3 - 5 full business days for processing.
Please write the following in the email subject: The name of the casino, your username and the words 'Account Verification'.
How many casino accounts am I allowed to have?
We only allow one casino account per player at PlayCroco.
Which deposit methods do you offer?
We currently offer the following deposit methods: Neosurf, Bitcoin, Litecoin, BitcoinCash, Master Card, Visa, eZeeWallet and CashtoCode. You can find more details on the banking page.
How do I deposit?
Mobile
Simply log or sign up to PlayCroco, tap “Menu” and tap the deposit button in the middle of the screen. Choose your preferred deposit method and follow the steps to deposit.
Desktop
Simply log or sign up to PlayCroco, tap “Cashier” on the left of you screen. Under the “Deposit” tab, choose your preferred deposit method and follow the steps to deposit.
Are there any deposit fees at PlayCroco?
No, there are no deposit fees at PlayCroco. However, your payment provider might charge additional fees.
My deposit was 'Pre-Authorised'. What should I do?
If you ever receive a message “Your deposit has been Pre-Authorised”, it means that your deposit was not successful and your account was not charged. Wat for 10 minutes and try to deposit again. In most cases it won’t help if you try to deposit again straight away. If the problem persists however, please contact our support team via chator email: [email protected]
Where do I find casino promotions?
Our promotions page features some of the hottest promotions... Please keep an eye on your casino inbox for more offers!
How do I claim casino bonuses?
Mobile
After logging into your PlayCroco account, simply tap “Menu” in the bottom left, then tap “Coupon” near the top left. Choose your desired coupon and follow through the deposit steps.
Desktop
After logging into your casino account, simply click “Cashier” and you can see all available coupons under the “Coupons” tab.
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Can I play pokies and slots for free?
Yes, of course! You can play demo versions of our games if you are not logged into your PlayCroco online casino account (desktop) or if you create an account but choose 'Practice Mode' on mobile.
Do you offer online pokie tournaments?
Yes, PlayCroco online casino offers weekly and monthly pokie tournaments. Simply login to your account and register for free to one of the tournaments currently open. Find out more pokie and slot tournaments on our online pokies tournaments page.
What device can I play on?
Desktop
Instant play is available on all browsers for desktop users. We recommend using Google Chrome for the best user experience.
Mobile
Instant play is avaliable on both Android and IOS devices.
Tablet
Instant play is available on both Android and IOS devices.
Which browser should I use?
You can play on PlayCroco online casino via any browser, but Google Chrome guarantees the best performance.
Do you have a casino mobile pokies app?
All our pokies, slots and table games are available on PlayCroco mobile pokies casino app and on all mobile devices such as iPhones, iPads, laptops as well as computer PC. PlayCroco online casino is 100% mobile friendly and can be accessed at any point via your preferred device.
Is PlayCroco online casino safe?
PlayCroco is 100% safe, legit and has been reviewed by thousands of Australian players. We take security at PlayCroco online casino very seriously. It is absolutely safe to play at PlayCroco Casino: we use a range of industry top security protocols including 128 bit, SSL data encryption technologies to ensure that deposits and withdrawals are carried out in a safe and secure manner.
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What is the minimum age required to play?
Players must be 18 years of age to have an account at PlayCroco.
How do I request a withdrawal of my winnings?
You can request a withdrawal of your winnings at any point via the Cashier section. We also offer different withdrawal methods to make things easier for you!
Do you have withdrawal fees?
On some withdrawal methods yes, you can see more details here.
Will the credit card statement show that a transaction was made to/from a casino?
Your credit card statement will not reflect your participation in any gaming activity or link you to PlayCroco Casino.
What are comp points and how do I get them?
Comp points are the rewards that you collect with every bet you place at PlayCroco casino. Comp points can be exchanged into a wager-free balance at a rate of 100 points per $1. The minimum amount of comp points to claim is an equivalent of $1. Customers collect double comps when they play our Pokie of the Month. Find out more on our promotions page.
Can I reverse my payout after requesting it?
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Yes, you can reverse your payout request from the Cashier section of your account as long as its status is “pending withdrawal.” If you’re logged in via a mobile device, go to “Menu” and then to “Withdrawal” section.
What does Wagering Requirement/Playthrough mean?
A wagering requirement is a multiplier that represents the number of times you have to play though a bonus before you are able to withdraw any winnings.
For example, under the circumstances of a 30x wager requirement when a player deposits $20 with a 100% deposit, the player must wager 30x the deposit amount and 30x the bonus amount. Each bet will go towards the wagering requirement whether it is a win or a loss.
Copyright © 2021 PlayCroco Online Casino. All rights reserved.
You must be at least 18 years of age to play.
We take pride in providing 24/7 customer support to help those who have any issues with our platform. We aim to ensure that you play without any interruptions and worries.
What Type of Questions Can the Support Team Help You With?
Here are the most common concerns that the support department can assist you with:
- Software installation
If you have troubles with software installation like crashes and glitches, that’s the best time to contact our support department. Make sure you know your device’s specs, so they can easily help you determine the root of the problem.
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- Deposit
Our customer support team can help if your deposits aren’t showing up in your account. You may also want to contact them if you notice some inaccuracy or typo.
- Redemption
Redemptions are processed on a daily basis and can take up to 2 weeks to get everything sorted out. If it takes more than that, there might be a few issues like regulatory changes that need to be taken care of first. Whatever the reason, get in touch with our customer care team to get an update.
- Others
If there’s anything that you need to clarify, feel free to reach out to the team. Whether your concerns are about legalities or registration, our agents are at your service, so you can enjoy your game experience at Vegascasinoonline.io hassle-free.
How to Contact Vegas Casino Online
There are 2 ways to contact Vegas Casino Online. You can do it either by going to the website and opening Live Chat or sending us an email.
- Live Chat
Our real-time chat support is available 24/7 and can be accessed through our website. Just click the button at your bottom-right that says “Chat Now.” You will need to fill out your details plus the department you would like to connect with.
The email option is a great choice if you have longer queries, or if there’s something you need to send in addition to your question (files or pictures). Although the response will take more time compared to the real-time chat option, you can still expect to get it within 24 hours. Be sure to send your message at info@vegascasinoonline.io if you prefer email correspondence.
If you urgently need our attention, but you’ve already sent an email, you can always inform us in our live chat. Also, contact our customer service via chat first if you’re unsure which means of communication is better in your case. You can start with the live chat, and then you will be instructed whether you need to send an email.
Other Vegas Casino Online Questions the Support Team Is in Charge of
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Players can also get in touch with Vegas Casino Online support team even if their concerns are not about software technicalities, deposits, or withdrawals. You can also ask questions regarding the rules of the game and recommended strategies.